brought my family of 6 this evening for the first time and it will most definitely be the last!!!The water jug was filthy rotten to start. We ordered 6 main dishes based on the recommendation from the waitress that the dishes were generous portions,”a good size’’. A considerable time later the dishes were brought out and much to our horror they were tiny portions. They were supposed to be “main” meals but were infact side plate sized dishes and portions with a total of just six (small) pieces of meat in each dish and just four in the fillet steak in peking sauce (£15). The food wasn’t just minimal but consisted of tough meat,particularly the over cooked pork and fillet steak. We spoke to a Chinese member of staff and expressed our issues to which he laughed and said he would speak to those in the kitchen, he didn’t return. We then spoke to the ‘manager’ who immediately became extremely aggressive,rude and unprofessional. I had two options on how to manage the situation, either refuse to pay anything or be decent and offer to pay half the bill as it was nothing short of half portions, at most. When I said I’d be paying half, the manager shouted obscenities at myself and my wife accusing us of doing this in every restaurant we visit and told us to wait that she was going to ring the police. We had previously asked to speak to the owner and relay our issues but we were refused this on the basis of him not speaking English but we could intermittently hear the manager and himself shouting at each other back and fourth downstairs!We had already placed our four children in the car directly outside so we told her we were more than happy for police to be called. During this ‘conversation’ with the manager, the blonde waitress began shouting and verbally abusing my wife from the table which she was clearing,telling us to “just bloody get out” to which my wife replied no,that we were happy to wait on the police,as asked.I thankfully recorded the verbal abuse on my phone. This verbal abuse lasted 10 minutes in total until the manager apologised twice when she realised I had recorded the entire thing. She asked us just to leave it that she was too busy to deal with it.So if you do not want small portions,verbally assaulted and made feel criminalised for speaking up as a paying customer I would think twice about ever going near Sea Palace.NEVER AGAIN
Laura-Marie Bardon
Haven’t got from sea palace in awhile but did because a family member was getting something from there and so glad we did because it was really delicious, best Chinese we’ve had in a long time.
2 Reviews on “Sea Palace”
brought my family of 6 this evening for the first time and it will most definitely be the last!!!The water jug was filthy rotten to start. We ordered 6 main dishes based on the recommendation from the waitress that the dishes were generous portions,”a good size’’. A considerable time later the dishes were brought out and much to our horror they were tiny portions. They were supposed to be “main” meals but were infact side plate sized dishes and portions with a total of just six (small) pieces of meat in each dish and just four in the fillet steak in peking sauce (£15). The food wasn’t just minimal but consisted of tough meat,particularly the over cooked pork and fillet steak. We spoke to a Chinese member of staff and expressed our issues to which he laughed and said he would speak to those in the kitchen, he didn’t return. We then spoke to the ‘manager’ who immediately became extremely aggressive,rude and unprofessional. I had two options on how to manage the situation, either refuse to pay anything or be decent and offer to pay half the bill as it was nothing short of half portions, at most. When I said I’d be paying half, the manager shouted obscenities at myself and my wife accusing us of doing this in every restaurant we visit and told us to wait that she was going to ring the police. We had previously asked to speak to the owner and relay our issues but we were refused this on the basis of him not speaking English but we could intermittently hear the manager and himself shouting at each other back and fourth downstairs!We had already placed our four children in the car directly outside so we told her we were more than happy for police to be called. During this ‘conversation’ with the manager, the blonde waitress began shouting and verbally abusing my wife from the table which she was clearing,telling us to “just bloody get out” to which my wife replied no,that we were happy to wait on the police,as asked.I thankfully recorded the verbal abuse on my phone. This verbal abuse lasted 10 minutes in total until the manager apologised twice when she realised I had recorded the entire thing. She asked us just to leave it that she was too busy to deal with it.So if you do not want small portions,verbally assaulted and made feel criminalised for speaking up as a paying customer I would think twice about ever going near Sea Palace.NEVER AGAIN
Haven’t got from sea palace in awhile but did because a family member was getting something from there and so glad we did because it was really delicious, best Chinese we’ve had in a long time.